Service
Since 1983 one of the keystones of the Scotia package is superb quality of manufacture of our products and a high quality installation backed by our own service engineers. Our sales team are based in our showrooms throughout Ayrshire, Lanarkshire and Glasgow. We offer a free no obligation quotation service which would involve a representative visiting your home to offer advice on the styles and designs that would best suit your requirements in line with current building regulations. Our sales service is entirely free of charge and will include a written proposal of your requirements.

Order registration
You will receive a written confirmation of your order which will outline typical timescales for each part of the survey, manufacture and installation process.

Survey
Our installation department will contact you to arrange a mutually convenient time for our surveyor to call in order that accurate manufacturing sizes for your new windows and doors can be established. In addition our surveyor will make detailed notes for your installation team to follow during the course of the window installation.

Installation
On the day of your pre-arranged installation date our installation teams will protect your home with dust sheets internally and where required ground sheets externally. Our installation process is audited and approved by B.S.I. (British Standards Institute) so you can be assured of a high standard of workmanship.

Inspection
During the installation random inspections will be carried out to ensure our installation standards are maintained.

Customer liason
Our customer liason manager will call each day throughout the installation period to ensure that you are completely satisfied with all aspects of our service. Remember that we are here to help and we are happy to handle any query you may have, however small it may be.