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Conservatories
Service
Sales
Our sales team are based in showroom sites in Ayrshire, Glasgow and Lanarkshire and they will be delighted to visit your home where they can provide you with sound advice regarding the products most suitable to meet your brief as well as perhaps suggesting some alternatives that may be suitable.
This visit is essential as it allows us to evaluate site conditions and visible challenges that may need to be resolved in order that we can design the perfect conservatory for your home. We will then provide you with a firm price for the specification.
Order registration
You will receive a written confirmation of your order which will outline typical timescales for each part of the planning and installation process.
Permissions
To ensure the best possible service for our customers we employ a number of architectural technicians who will carry out a detailed survey of your home. Our technicians will check the details of your order and within a few days of the survey we will provide you with a set of detailed drawings of your new conservatory in order that you can approve these designs. Once we have received your approval your applications will be lodged with the local authority for all the necessary permissions. Our architectural technicians will liaise with building control/planning officers to ensure that your conservatory progresses through this process as smoothly and efficiently as possible.
Installation
All our builders, joiners, electricians, plumbers and plasterers are fully supervised by your installation manager who will visit your site regularly to ensure quality standards are maintained and that your project is progressing on schedule (weather permitting). Your installation manager is on hand to answer any queries relating to your installation and we will also update your local authority building control officer of the progress of your project in order that he/she may visit.
Customer Liaison
In addition to the site visits from your installation manager our installation co-ordinator will be in touch to ensure that you are fully satisfied with your installation and any concerns or queries will be highlighted to your installation manager.
Completion
When your new conservatory is complete your installation manager will arrange for a final inspection to ensure it meets our exacting standards and that you are fully satisfied with your installation. After the final inspection takes place we will contact the relevant building control department to apply for your completion certificate. Depending on the workload of building control officers this may take a few weeks to come through.
We would also be delighted if you could fill out our customer satisfaction survey and e-mail photographs to us of the finished project which can be viewed in our gallery/ customer testimonial section.
Product / Installation Guarantee
All of the building work, pvc-u double glazed windows and doors and of course the conservatory roof is covered by a fully comprehensive 10 year insurance protected guarantee. Terms and conditions apply and are available on request.
Many of our competitors abandon their guarantee by removing work such as permissions, builder work, joinery from their responsibility on the contract agreement, unlike Scotia who are fully responsible for all the work organised on your behalf. This sometimes does not seem a major problem but many customers have contacted us for assistance when a problem arises and they have 
discovered that the company they dealt with only organised the builder work with a firm of builders and no written guarantees were provided. Invariably the builders have moved on and the company who organised the builder work are unable to offer any assistance.
With Scotia you have complete protection against this scenario as all permissions, builder work, joiner work, electrics, plumbing etc contracted to us by you are covered by our guarantee to ensure that you can have trust, confidence and complete peace of mind in the service we provide.