Company

Our mission is to be the most successful Scottish Company in the double glazing industry.

Our commitments are to:-
Service Excellence - By providing the best services and value for money for all our customers' requirements.

Market Drive - By excelling in response to customers' needs.
Employee Benefit - By encouraging our employees to participate in the success of the business and to develop their individual potential to the full.

Business Development - By building a platform of efficiency from which we can take advantage of future market opportunities.

The method by which we shall meet our commitments and fulfil our mission is by the establishment and nurturing of a culture of Total Quality.

Total Quality is meeting customers' requirements:-
both external and internal for all products and services all the time

This requires:-
total involvement of all employees
total management commitment and leadership by example
customer and supplier working together
objectives, standards and systems which conform to the commitment to Total Quality.

This includes BS EN ISO 9002: 1994.

It is achieved by:-

making requirements clear
conforming to requirements
prevention not detection
getting it right first time
measuring quality performance (including costs