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Simon Wright

Both Jim Ward and Neil Harrison were excellent. Good communication from the point of choosing my windows to installation. Neil was a very skilled workman and tidied up after himself.

Unfortunately the three Windows I purchased from Scotia all have flaws in them. Both the front bedroom and kitchen window have streaks in between the 2 panes of glass. When the sun shines on these windows these streaks are enhanced. Obviously this cannot be cleaned and need to be replaced. The back bedroom window has what appears to be 2 small scratches on the glass and also a small pin prick flaw. Both the back bedroom window frame and kitchen window frame have damage to the upvc frame on the outside. I am very disappointed by this and wonder what quality control measures are in place when these windows leave the factory. These problems should in my opinion have been identified and dealt with prior to installation.
I have reported these issues to Scotia and I have been assured someone will be out to inspect these issues next week and I assume the 3 units will be replaced before any further payment is made by myself.

If these issues are dealt with effectively and efficiently I would have no problem recommending or using scotia again. I plan to replace rooflining and a patio door next year.

Thanks for your feedback Simon, we do work to an industry standard on glass flaws “GGF Visual Quality Standard” which is covered in our T&C’s. The standard takes the view that minor flaws are acceptable however the scratches on the frame are not acceptable and we can discuss the options to remedy this once they have been viewed. It’s important to highlight that we operate to stringent quality standards however when made to measure products are being fabricated, transported and installed there’s always a risk of minor damage to the frame during these processes. It’s good to note that you are happy with the remainder of the work-Thanks Scotia


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