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Paul & Yolanda Cowan

Exterior appearance of the windows marred by lead visible all round the edge of the window. When I queried this I was told that was just the way the houses were built and concealing or painting the lead to match the new windows was not part of the job. I was told I could paint them myself. I expect better for £3500. My neighbours have the same lead and it has been concealed. The windows themselves are fine so far and the installers worked hard and quickly but we are very disappointed that making the lead match was not seen as part of the job. If anyone asked me to recommend a DG firm I would have to mention the lead and an apparent lack of pride in the job: it does not look finished. I am particularly disappointed since I thought we had found a good firm and we will need to change downstairs windows and doors before too long.

Paul and Yolanda whilst we’re delighted you are happy with the windows, replacing leadwork is not a task that the overwhelming majority of replacement window installers, including Scotia would take on as it requires different skills other than joinery. It would really require an experienced slater to replace the leadwork-Thanks Scotia.

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