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Patricia Weir

Overall my husband and I have been very satisfied with quality of products and workmanship of installers – and of Scotia Double Glazing. We are very happy with the quality of the products. Main disappointment was late cancellation of work scheduled-30 minutes prior to work being commenced.I received a phone call to say factory was on holiday- fabrication work could not be completed-I had arranged for an alarm engineer to meet with installers therefore late call to engineer to cancel work-which was paid time for him.Work could not be carried out for a further two weeks.
July 28th-Work carried out -we are happy with end product but as you can see from enclosed envelope letter addressed to Mrs Patricia Fox, not Weir although letter inside addressed to me. Name of installers on this form were not those who installed door and window. Some rather mixed up communication.

Patricia, please accept our apologies regarding the last minute change, although this doesn’t happen often it can occur due to installation delays or production problems what made matters worse was that your delay occured just as our factory was breaking up for it’s annual summer holiday and this meant that you had a further delay. We are sorry about this but I’m also delighted to note that you are pleased with the quality of final installation. Thank you -Scotia 

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