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Yvonne Gribben

Unfortunately despite Jim’s excellent customer service skills, we have had a very poor experience with Scotia. One window was mis-measured by the surveyor leaving us with a window still to be intstalled and this won’t take place till end of July. We are unhappy with our living room middle window which appears very obviously as if it is running off. The stonework is also damaged and the window remains fully unsealed. We will have to wait for another week for an inspector to come out to quality assure the work and have been told this May result in the whole unit having to be taken out and reinstalled, further inconvenience. I am hugely disappointed as I believed scotia to be a quality company.

Yvonne, let me firstly apologize for the fact that one window was incorrectly measured and whilst I fully understand your frustration at having to wait for a new window to be made, the fact that this error was noticed just prior to our annual holiday shutdown unfortunately led to a further delay. On a positive note our factory returned today and I understand that the new window will be installed this week. You also raised some concerns regarding a window which you thought was running off  and I understand that our surveyor, John Templeton, has confirmed that the window has been installed correctly as its square and plumb. Unfortunately whilst  older  homes can be really beautiful buildings they suffer from movement which is what the issue is in this case. John has discussed this with you and suggested a couple of actions our installers may perform to help improve this. Let’s see once everything’s complete, I’m sure we’ll win you back-Scotia.

 


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