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Mr & Mrs Richard Bethel

While more than happy with the sales and fitting of my window’s I am more than just a little angry about the After sales standard .A fault was found and reported by one of the fitters but so far I have nothing from the company other than when I called to ask about this and to report a further problem I had found, I now regret paying in full for my windows as I think this might be the cause for the lack of response by you.
Richard, I believe that we may owe you an apology regarding our communication with you. Our installer reported a mark on one of your glass sealed units  to our service department however, due to the size and weight of the sealed unit it will require two service engineers to replace the unit and as our service engineers work on their own it requires some forward planning. The matter is in hand and we’ll be in touch shortly to schedule a time that’s mutually convenient. To end on a positive note I’m delighted to see that you were happy with Peter your salesman and Tom and Stevie the installers- thank you Scotia. 

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