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Mr & Mrs Quinn

We are delighted with the new doors that we purchased from Scotia.
One point, is that the glass for the front door was not available when the installers arrived to fit the doors. There had been no communication of this prior to the installers arriving, and so it was left to Tom and Stevie to tell me that the order was incomplete.
There was no phone call either that day or the next day to update me on when the glass would be available to be fitted.
Upon calling the head office, my call seemed to be on a continuous loop. I left a message on the voice mail of Liz, but this call was not returned.I eventually left an email via the website, and I was contacted thereafter.A suitable time was then arranged.I was just a bit disappointed that there was no communication about the incomplete order and me having to chase for an update on the delivery of the glass.Tom and Stevie were superb – polite, courteous, efficient and very tidy whilst carrying out their work.

Thank you for taking the time to give us some feedback. In the first instance let me apologize for the fact your order was incomplete this was not communicated to you,  however I can see that you are delighted with fitting. Many thanks-Scotia


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