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Mr & Mrs Calder

Product excellent as is the finished installation. Installers not as good as previous. Customer observation.
Widows removed on EAST WEST AND SOUTH elevations before starting to install and finish. On a cold windy day not very considerate of the customer.Previously used to one out and one in till all fitted and then finished. External clean up not to previous standard. Cut offs from silicone tubes left lying on paths. One oak cill removed in error
and toilet seat cover damaged. Operative kindly reported these and tried to source a replacement cover so far without success and offered a replacement cill which we accepted.
As before some making good to the cement plaster ingoes has still to be done. Overall we are still very satisfied with the Scotia service and appreciate that accidents do happen.

Whilst we are delighted that you are pleased with installation we’ll take on board your feedback re tidy up and ensure that the installers and their supervisor are aware of the points you’ve raised-thanks Scotia

 


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