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Miss Hunt

 

 

 

 

 

 

 

Customer service was appalling from start to finish. Salesperson was good to begin with but once we started having problems we never heard from him again and had to deal with sales manager. So salesperson rating is also a rating for sales manager. Was told order would be installed in 7 weeks, waited 14 weeks due to Scotia making several errors. Install date was also changed the day before it was due as they had run over on another job. I find this unsatisfactory considering due to Scotia\’s several errors we had waited double the length of time their other customers had. During the process we explained that we were extremely disappointed as Scotia had on 2 occasions completely forgotten about our order. At no point did they offer to compensate us or reduce the order price stating that we had been given several discounts at point of order. Saleperson never once notified us that we had been given discounts so find this hard to believe. Installers were very good and I am pleased with the work they have done but the quality of their work unfortunately has been tainted by Scotia\’s extremely poor customer service.

Thank you for the feedback Miss Hunt whilst I can understand that you are upset with the progress of the job I’ve been advised that the surveyor expressed concerns regarding the specification of the original order resulting in consultation with yourself and a new paperwork was raised to reflect the recommended changes. Unfortunately this resulted in the job having to be re-surveyed which was one of the major reasons for the delays although we have to put our hands up and state that there was a delay due to the revised paperwork being mislaid, which is entirely our fault. I have also noted that you are very pleased with the standard of installation so thank you for taking the time to comment-Thanks Scotia.

 


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