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John MacDonald

Windows were installed with 2 of the units having a crack in the glass. A full week later and no one has been in touch with a date for the units to be repaired.

Sorry to hear that John, glass units can be susceptible to breakage during transport and fitting and whilst it looks unsightly there’s no real issue with the strength of the units providing only one pane is cracked. Normally standard float glass replacements are carried out within seven working days, however safety glass can take a little longer. I’ll discuss with our service department and if it’s not already fixed i’ll get our service coordinator to give you a call. On the plus side I can see that you were really happy with everything else so that’s great-Scotia.  

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