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Joan Gourlay

Frank: open and honest, very straightforward, no messing about.
Tom & Stevie: got on with the job despite interruptions by my young grandson. Both explained reasons for the difficulties they were having with the bay window.
On the down side, I was rather unhappy about the length of time it took to tell me about the problems with the bay window. A quick phone call would have sufficed from anyone from the company,just to let me know what the problem was and that the surveyor would put it in writing on his return from holiday.

Joan, great to hear that you’re delighted with the products. The issues noted by our surveyor, John Templeton were related to the way the previous windows had been fitted by another company and following discussions with John on my return to work after a holiday we felt it was best to highlight to you in writing what these issues were so that you were fully aware of all of the potential challenges . It’s great to see that Tom and Stevie have fitted the bay window and there was minimum disruption, apart from your Grandson! –    Thanks Scotia.

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