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J McCall

Hi at the time of writing I am awaiting an update as to WHEN a number of outstanding faults will finally be rectified , specifically I have reported  damaged windows require replacement glazed window to be replaced , incorrectly supplied faulty handles
Finally a number of both front and rear windows required render replaced or repaired.Overall and unsurprisingly I would not rate the installation a success. I would hope the outstanding maters are quickly rectified as a fail to understand why any business would live with the situation of delayed payments resulting from such a poor performance.
We are sorry to hear of the issues you have encountered however I have checked with our customer services manager and they have advised that our service engineer has been out to rectify some of the faults you highlighted and a second visit to change over some damaged glass is in the process of being organized. Whilst it’s disappointing the job was not 100% at installation, sometimes things don’t go to plan however I’m sure we’ll get there and hopefully you’ll be satisfied with the final outcome. Thanks Scotia


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