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Ian Airth

The wrong letterbox was supplied with the door. Liz Poole could only offer 20/11/14 to fit the correct one. nearly three weeks. I find this a bit much considering it was Scotia’s fault.

Ian, sorry to hear about the problem regarding your letterbox and although the wait to change over is perhaps longer than you anticipated, your service call has been scheduled. Our service department has a set number of technicians and over the course of a year they’ll get to most customers within a few days however there can be times when we have a greater number of calls to schedule so please accept our apologies for the delay. On a positive note, we are delighted to see that you are so pleased with the installation and service from our sales team. – Scotia


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