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Helen Craig

Disappointed that one of the glass units needs to be replaced. Glass found to be marked/scratched.
Now a week since the installation date
and I can’t get the room back to normal!! Still now date for replacement to be delivered and fitted. Will need to take time off work!!

Helen, It’s great to see that you were so pleased with installers and salesman and we can understand your disappointment that one of the windows was scratched. Glass is a fragile product and unfortunately the moving, handling and installation can lead to damage and or breakages. The good news is that our windows are designed for quick and easy replacement and having discussed the matter with our service department I know that we’ve been in touch to schedule a date for the replacement. Thanks again for your kind feedback-Scotia. 


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