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Ewan & Jane Crawford

This is a further addition to our first feedback submission and its with regret that it has to be very negative. Around 7 to 10 days after our final install the internal wood facings of the windows sprung to an extent that you can get your fingers between the facing and wall I called regards this the next day and here we are nearly a month down the line and from calling once a week since first contact have still not had any resolution or indeed any one to look at this. The final insult came today 13/06/2016 after I had been up personally to the Kilmarnock office on Fri 10/06/2016 with photos of problem on my phone to be told someone would call me that day surprise guess what nothing so I called again on the 13/06/2016 to which Liz Graham called me to say Ryan our original fitter would call and attend that evening after 5pm guess what nothing. I intend to call the G.G.F conciliation line tomorrow 14/6/2016 to see what advice they can give me as I am fed up being palmed off. A VERY disappointed customer one who expected more from a company we returned to.

Ewan and Jane thank you for your feedback, it’s not uncommon where liners and facings are fitted to have gaps between the facing and plaster as firstly the plaster finish is never perfectly even. It means that we need to cut liners to the point that is furthest out around the perimeter of a window to ensure an even and equidistant finish however this can sometimes mean that the facings are flush with the wall on one side and perhaps 10mm proud on the other. We can only apologize for the follow up on your complaint. if you have any further concerns please don’t hesitate to contact me at george@scotiadg.co.uk.

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