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Dawn O’Hare

Firstly the good feedback – can’t fault the guys they did a great job and pointed out the fault with the large downstairs window and liaised with the office so that a replacement would be sorted asap. Really friendly and just go the job done.
Only negatives – installation date had to be moved to the following week – which wasn’t great as I was going away for 2 weeks with work on the Wednesday and I had arranged tradesmen to come in to do other jobs. However we booked the installation for the Monday/Tuesday and I specifically asked that the downstairs was done first because of the works I needed doing upstairs on the Monday and could not change. The guys turned up with the upstairs windows and they had no idea of my request. Plus I had moved and covered everything downstairs so upstairs was ‘exposed’. They didn’t make too much mess apart from my bed – it was covered from top to bottom with crap from the removal of old window – if they had said they needed a sheet I could have provided one. Apart from that no complaints as the installation ‘order’ was the fault of the office not them.

Dawn thanks for that, as Scotia work with a set number of teams and their installation vans are kitted out for the job we can sometimes have issues when installers are either off work or if a contract takes longer than expected resulting in changes to the installation schedules. We don’t like changing dates however, unfortunately, it’s something that may occur. I’m also really sorry about the issue regarding your request to start downstairs however we do have a policy of removing upstairs windows and working down for exactly the reasons you stated above regarding the debris from removal. You can imagine if we replaced windows downstairs first which were then damaged by debris from upper floor. I’m glad to see that you are so pleased with the final product -thanks Scotia.


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