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David Carson

This is our 4th purchase from Scotia and until now the service has been excellent. On this occasion things went wrong. The salesman offered a solid panel to the right of the of the door. The surveyor realised that it would not fit the space and an alternative, in glass, was offered. The result was that the installation was delayed beyond the 4 to 7 week delivery promised. To make matters worse a revised delivery date was offered but was cancelled the day before because the panel had not been received from the factory. Additionally, pieces of mortar were knocked out of the porch brickwork with no offer to have it corrected.

David, please accept our apologies for the situation concerning your door. Decorative panels are manufactured to a standard size and we have scope to cut within set limits to allow it to fit into a glazing section. There are some occasions where the manufacturing dimensions of the door are not suitable for a panel and it can result in a delay communicating this problem to the client and arranging a suitable alternative. I will also look into the situation regarding mortar damage as it would be our responsibility to repair under the terms of our agreement. -Scotia  

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