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Anne Bain

At the meeting with the sales person we were advised that the door would be fitted two weeks after the surveyor had been to measure up for the door. We were advised that the door would be fitted within that time as our existing door was jammed and it could be a fire risk, We then were told the day before the fitting that glass had not arrived. We then had to chase for another date, and were duly given one. That date was then cancelled. Then they would fit it on the 31st as they had a team available. Liz then called to say that the team had been taken for another job, and were then told that it would be fitted on the Thursday. We agreed, but advised Liz that if that fell through, we would cancel and ask for our deposit back. Fortunately the door was fitted.
We are very disappointed that knowing that as our door being jammed created a potential fire risk, we were kept waiting for 5 weeks. After these problems, we are very unlikely to use Scotia again, or recommend then to anyone else.

Anne our standard delivery on our products is 7 weeks and I’m aware that we did endeavour to install the product within a quicker time frame to assist with the issue you had. Unfortunately we had some challenges with an ongoing contract for a customer which meant we had to reschedule some of our planned installations. It’s always unfortunate when this happens and Scotia  operate with a fixed number of installers unfortunately it meant that some of these had to change. We can only apologize for the inconvenience that this has caused however on a positive note  I can see that you have rated the intallation and the salesman as “Excellent”. Hopefully we’ll do business again- Scotia

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