About Us

Our mission is to be the most successful Scottish company in the double glazing industry.

Our Commitments Are:

Service Excellence
By providing the best services and value for money for all our customers’ requirements.

Market Drive
By excelling in response to customers’ needs.
Employee Benefit – By encouraging our employees to participate in the success of the business and to develop their individual potential to the full.

Business Development
By building a platform of efficiency from which we can take advantage of future market opportunities.

The method by which we shall meet our commitments and fulfil our mission is by the establishment and nurturing of a culture of Total Quality.

Total Quality is meeting customers’ requirements, both external and internal for all products and services all the time.

This requires…

• Total involvement of all employees
• Total management commitment and leadership by example
• Customer and supplier working together
• Objectives, standards and systems which conform to the commitment to Total Quality

This includes BS EN ISO 9002: 1994.

It is achieved by…

• Making requirements clear
• Conforming to requirements
• Prevention not detection
• Getting it right first time
• Measuring quality performance (including costs)